Frequently Asked Questions
Find answers to the most common questions about SnapDash.
Everything you need to know
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Contact SupportGeneral Questions
SnapDash is completely free during our public launch — every feature, unlimited team members, no credit card required to get started.
SnapDash is free today for every Shopify merchant. We may introduce paid plans in the future as we add new capabilities, but any change will come with advance notice — you'll never be switched to a paid plan without warning.
The initial historical import typically finishes within minutes for most stores. After that, SnapDash automatically re-syncs your orders, products, and customers every hour, and you can trigger a manual sync at any time.
Yes. SnapDash connects to your Shopify store through Shopify's official Admin API using a secure, token-based connection, and your data is encrypted in transit and at rest.
SnapDash is built exclusively for Shopify, with the deepest, most native integration we can offer. We also provide a direct SQL connector so you can import data from an external MySQL, PostgreSQL, or SQL Server database for custom or legacy data sources.
Features & Data
RFM stands for Recency, Frequency, and Monetary value. SnapDash scores every customer from 1 to 5 on each dimension based on your store's real order history, then automatically groups them into segments — Champions, Loyal, At Risk, Lost, and Hibernating — so you always know who to prioritize.
Yes. The report builder works like a spreadsheet: pick an entity (Orders, Products, or Customers), choose your columns from 24 available fields, add filters, sort, group with aggregation (Sum, Average, Min, Max, Count), then export to CSV, Excel, or PDF.
SnapDash's automation engine supports 9 triggers — such as a new order, a payment, low stock, a churn spike, or a scheduled check — paired with actions like sending an email, tagging an order or customer, generating and emailing a report, or calling a webhook. Rules run in real time as the underlying Shopify events happen.
No. Dashboards are built with a drag-and-drop grid — add KPI, chart, or table widgets, resize and rearrange them, then save. Every account also starts with four prebuilt dashboards: Products, Financial, Marketing, and Inventory.
Set a target for Revenue, New Customers, or Repeat Purchase Rate along with a time period, and SnapDash calculates your live progress directly from your Shopify order data — no manual updates needed for these metric types.